Using community support and feedback to guide complex projects.
SA Water provides safe and affordable water services to South Australians.
The majority of Adelaide’s water resources are located in the southern suburbs, with limited capacity to transfer this to the northern suburbs. SA Water needed to develop an integrated solution that would allow them to transfer and distribute this water to the northern suburbs and rest of Adelaide.
And so, the North South Interconnection System Project (NSISP) was born, which proved to be the most significant augmentation and enhancement of Adelaide’s water supply system ever undertaken.
communikate et al was appointed to develop a stakeholder engagement program that included: corporate communications, business support marketing and implementation, event management and photography.
We worked with the SA Water team to develop and support a community consultation campaign that would engage all communities traversed by the new interconnector pipeline. The campaign ensured:
We began by:
This allowed us to gain an understanding of community expectations and issues so a strategy could be developed to keep the community informed about the progress of NSISP, clearly identify where information was located, and initiatives to support local communities and businesses during this time.
Within the package of business support work, we conducted brand revitalisation, advertising and promotion for two significant shopping centres and one shopping precinct located along the pipeline alignments to support customer traffic and visitation, alongside the communication of project information.
This integrated approach allowed us to successfully engage the community, ensuring the key performance indicators, such as: value for money, proven return on investment, quick and effective results, community and stakeholder satisfaction, exceptional service delivery and reputation management for SA Water were met.
The project garnered an impressive 8 industry awards recognising excellence in community relations, project management, engineering, infrastructure and urban renewal.
The communikate team really took the time to understand our business. They very quickly came up to speed on our products and the nuances of our very technical and specialised industry. They’ve written accurate and engaging content to be used in industry publications, our electronic newsletter, and on LinkedIn, which has performed really well.
The visual impact of the creative was exactly what the Local Government Association was looking for to engage audiences and drive an increase in nominations from traditionally underrepresented groups on council.
As a result of the advertising we saw a particularly strong increase in candidates identifying as Aboriginal or Torres Strait Islander and many more candidates from culturally diverse backgrounds.
communikate et al’s design work is visually impactful, and they partnered with us to help bring our vision to life. Our tagline ‘flourish’, is an excellent reflection of our core values, beautiful botanic campus and our genuine aspirations for every young person in our care.
communikate’e professionalism, relatability and ability to give life to our vision is commendable.
I have worked with communikate et al for many years in a number of roles. They form an integral part of our team at Walara, having taken the time to understand our community and the two businesses that merged to develop a brand name and identity that reflects our shared values and vision for future growth in the lower mid-north region. communikate has created an extensive range of content and communication assets to establish us as a leading provider of aged care services in the region. We’ve received nothing short of positive feedback from our residents, their families and our staff.
The South Australian Museum worked with communikate on a SA Tourism Award submission. The submission is a huge task with many moving parts and communikate helped bring it all together seamlessly. Always a pleasure working with CK!
We have really enjoyed partnering with communikate on some key projects and appreciate their responsiveness and the quality of service they provide. communikate’s ability to be agile and quickly act on changes to strategy has been impressive and has resulted in us being confident in the fact that they keep the best interests of our campaign front of mind. The level of detail they provide in their reports has ensured we’re able to learn from our hits and misses and adapt our future strategies accordingly.
Bec, Henry and the team understood our brand from the get go and it showed from concept to delivery. During an intensely busy time for our team, they worked seamlessly with us to develop and manage an integrated campaign... The results were outstanding and put the hotel in an excellent position to launch into a competitive market, with strong occupancy experienced. We really value our partnership.
We have been hugely impressed with the way communikate et al have immersed themselves in learning our brand and respecting our approach. It felt like they just ‘got us’ from the start! It has been such a pleasure working with their professional, smart and dynamic team.
We love the Daily Moves branding that communikate et al created. It is friendly, flexible for different applications, and our marketing collateral stands out from the rest. We have received a lot of compliments from participants and stakeholders who love it just as much as we do.
communikate et al were an integral part of the King William Road upgrade team from the initial community consultation right through to completion. The brand they created fit the project perfectly. They took the time to understand the complexities and always delivered with strategic oversight, ensuring things were done with purpose and meaning. Having them on board was invaluable.
Head Office
Upstairs 200 The Parade,
Norwood SA 5067
Get in touch
Telephone +61 8 8331 1444hello@communikate.net.au
We recognise and pay our respect to the traditional custodians of the land we live and work on and acknowledge their rich heritage from which we can all learn.