Kalyra Communities

Driving a new standard for community feedback

Sector: Aged Care
  • Branding and Design
  • Stakeholder Communications
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The Opportunity

Kalyra Communities is an aged care provider with multiple locations across Adelaide.

Following the introduction of the new Aged Care Quality Standards, Kalyra’s Trustees wanted feedback on how it was performing from its most important stakeholders – those they care for and their families.

We conducted workshops with a range of participants including Kalyra Communities’  Trustees and Directors who had the opportunity to hear first-hand the experiences of residents, families and significant others. Invitees included:

  • Clients of home care services within aged care facilities
  • Home owners utilising Kalyra’s home care services
  • Residents at aged care homes

Our Approach

We crafted and facilitated two workshops centred around the new Aged Care Quality Standards. These were held back-to-back at a central location offsite.

Our workshop approach included:

  • World-café (group discussion) style set up with participants seated at round tables with a Trustee or Director who also acted as a table facilitator
  • Each table facilitator represented a standard, discussing and capturing the direct feedback from participants and building on it as they moved from table to table
  • The feedback was derived through a series of individual and group questions to capture genuine feedback based on each of the Quality Standards, while remaining fun for participants. It included Have Your Say Bingo, multiple choice questions, World Café (group discussion) and a one-word closing exercise
  • We also designed a series of branded workshop materials including posters, table booklets, workbooks and signage

The Outcome

The workshops resulted in:

  • Feedback from 26 participants, with overwhelmingly positive comments
  • Participants expressing that they felt valued, especially being heard directly by the Trustees and Directors
  • A benchmark for Kalyra’s future engagement program with more regular sessions planned

Feedback from participants included:

“It was such a great meeting – an excellent event. Facilitator was excellent, obviously experienced. I left feeling on cloud nine. I was expecting to be sitting in a hall with the important people sitting on a stage.”

“I see it as part of mum’s care to go and be informed. I felt wonderful afterward. It was a great process.”

“I talked my head off – I had a ball. Facilitators at the table did an excellent job.”

Kalyra Communities bingo cards designed by communikate
Kalyra Communities workshop booklet designed by communikate
Kalyra Communities bingo game board designed by communikate
Senior woman playing bingo with the cards and game board designed by communikate
Kalyra Community residents and family members sitting around tables listening to presenter during workshop
Kalyra Communities green and blue numbered cards designed by communikate

Let’s talk

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What our clients have to say

communikate et al’s design work is visually impactful, and they partnered with us to help bring our vision to life. Our tagline ‘flourish’, is an excellent reflection of our core values, beautiful botanic campus and our genuine aspirations for every young person in our care.

communikate’e professionalism, relatability and ability to give life to our vision is commendable.

Andrew Balkwill
Principal, Mercedes Collge

The visual impact of the creative was exactly what the Local Government Association was looking for to engage audiences and drive an increase in nominations from traditionally underrepresented groups on council.

As a result of the advertising we saw a particularly strong increase in candidates identifying as Aboriginal or Torres Strait Islander and many more candidates from culturally diverse backgrounds.

Local Government Association
Director, Media & Communications, LGA

The communikate team really took the time to understand our business. They very quickly came up to speed on our products and the nuances of our very technical and specialised industry. They’ve written accurate and engaging content to be used in industry publications, our electronic newsletter, and on LinkedIn, which has performed really well.

Matthew Stead
Co-Founder and CEO, Ping Services

I have worked with communikate et al for many years in a number of roles. They form an integral part of our team at Walara, having taken the time to understand our community and the two businesses that merged to develop a brand name and identity that reflects our shared values and vision for future growth in the lower mid-north region. communikate has created an extensive range of content and communication assets to establish us as a leading provider of aged care services in the region. We’ve received nothing short of positive feedback from our residents, their families and our staff.

Nino Di Sisto
CEO, Walara

The South Australian Museum worked with communikate on a SA Tourism Award submission. The submission is a huge task with many moving parts and communikate helped bring it all together seamlessly. Always a pleasure working with CK!

Ashleigh Glynn
Communications Lead, SA Museum

We have really enjoyed partnering with communikate on some key projects and appreciate their responsiveness and the quality of service they provide. communikate’s ability to be agile and quickly act on changes to strategy has been impressive and has resulted in us being confident in the fact that they keep the best interests of our campaign front of mind. The level of detail they provide in their reports has ensured we’re able to learn from our hits and misses and adapt our future strategies accordingly.

Daniel Stevens
Marketing & Communications Team Leader, City of Adelaide

Bec, Henry and the team understood our brand from the get go and it showed from concept to delivery. During an intensely busy time for our team, they worked seamlessly with us to develop and manage an integrated campaign... The results were outstanding and put the hotel in an excellent position to launch into a competitive market, with strong occupancy experienced. We really value our partnership.

Chris Curran
Director of Hotel Openings & Operations, Pro-invest Hotels Group

We have been hugely impressed with the way communikate et al have immersed themselves in learning our brand and respecting our approach. It felt like they just ‘got us’ from the start! It has been such a pleasure working with their professional, smart and dynamic team.

Jocelyn Marsland
Manager – Communications and Marketing, Emerging Minds: National Workforce Centre for Child Mental Health

We love the Daily Moves branding that communikate et al created. It is friendly, flexible for different applications, and our marketing collateral stands out from the rest. We have received a lot of compliments from participants and stakeholders who love it just as much as we do.

Alyssa Hill
Daily Moves Program Coordinator, City of Unley

communikate et al were an integral part of the King William Road upgrade team from the initial community consultation right through to completion. The brand they created fit the project perfectly. They took the time to understand the complexities and always delivered with strategic oversight, ensuring things were done with purpose and meaning. Having them on board was invaluable.

Akarra Klingberg
Former Coordinator Business and Economic Development, City of Unley