Gaining public support for a complex project through stakeholder engagement
Flinders Port Holdings is South Australia’s leading port operator.
In 2018 they embarked on a plan to widen the shipping channel at Outer Harbor, Port Adelaide. This was to allow larger ships, which are increasingly used by international shipping companies, to safely and efficiently access the Outer Harbor port.
Flinders Port Holdings engaged communikate to manage all stakeholder and community engagement, ensuring that relevant businesses, the media, political representatives, residents, environmental groups and community were all kept up to date with the project and were comfortable with the environmental management measures put in place.
We worked closely with the project team at Flinders Port Holdings to develop and implement a comprehensive stakeholder engagement program, including:
Regular engagement with the community and proactively providing project updates meant concerns were addressed early and there was no backlash to the channel widening.
The phone hotline, email account, updates and information sessions gave the community an opportunity to get involved and stay informed, and this was very well received.
The approach to engaging the wider community in such a significant infrastructure project received praise from a variety of stakeholders, including the Mayor of the City of Port Adelaide Enfield.
Could not be happier with the team at communikate et al. They understand us, and that is reflected in the brand assets they crafted for our business. The positive feedback has been overwhelming.
communikate et al has become an important and trusted partner... They share our passion. We greatly value their flexibility, their responsiveness, their turnaround times, their honest appraisal of projects and their collegiality. Most of all we love the fact that they have supported our focus on achieving outcomes for older people.
communikate bring a valuable offering to project delivery mainly due to their industry experience in navigating through complex situations by providing balanced points of views with focused outcomes.
communikate et al has been our trusted partner for strategic communications and advice over a number of years. The team is always responsive and reliable, and the quality of work is first rate.
Bec, Henry and the team understood our brand from the get go and it showed from concept to delivery. During an intensely busy time for our team, they worked seamlessly with us to develop and manage an integrated campaign... The results were outstanding and put the hotel in an excellent position to launch into a competitive market, with strong occupancy experienced. We really value our partnership.
Following the successful development of our new website, communikate et al has maintained a proactive approach to the refinement and improvements of content and key messages in collaboration with our team. They embraced and supported us in all communication relating to the impact of COVID-19. They’re a friendly and responsive team with all requests being eagerly supported.
communikate et al were an integral part of the King William Road upgrade team from the initial community consultation right through to completion. The brand they created fit the project perfectly. They took the time to understand the complexities and always delivered with strategic oversight, ensuring things were done with purpose and meaning. Having them on board was invaluable.
communikate were initially engaged to assist in rebranding and marketing. I was most impressed with the way they listened, interpreted our ideas and turned them into something the whole community took pride in…. Their strategy helped us to achieve strong enrolment numbers… I would highly recommend them if you are looking for a professional, innovative, talented and highly relational marketing (and more) agency.
We love the Daily Moves branding that communikate et al created. It is friendly, flexible for different applications, and our marketing collateral stands out from the rest. We have received a lot of compliments from participants and stakeholders who love it just as much as we do.
Working with the talented team at communikate we have the very best communication, marketing, design and digital expertise and resources at hand. Our brand is now integrated and seamless across everything we do.
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Telephone +61 8 8331 1444hello@communikate.net.au
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