Are you passionate about working in a team and helping others?
Do you thrive on problem solving, strategic thinking and continuous improvement?
Do the organisational values of grounded, tenacious, progressive and genuine resonate with you?

communikate et al is an award-winning marketing communications agency that delivers services to grow, maintain and protect our clients’ reputations. Recently, the business has grown to a team of 21 across South Australia and Queensland and expanded our service offering to five integrated areas – public relations, marketing, digital, graphic design and stakeholder engagement. During this exciting phase of change and growing complexity, we are now looking for an Operations Manager to join our team.

Reporting to the Operations Director (and the Managing Director during the Operations Director’s upcoming maternity leave), this diverse role will work in collaboration with the operations and consulting teams to help realise an exciting future for the business.

 

The successful candidate will have a passion for problem solving, team work and helping their colleagues to achieve the best results for their clients and the business.

 

communikate et al’s values of grounded, tenacious, progressive and genuine lie at the centre of everything we do. The successful candidate will share these values and be passionate about contributing to our culture of team work, supportiveness, flexibility, creativity, a thirst for learning and continuous improvement.

 

The Operations Manager role will exist to ensure the smooth running of the communikate et al business operations and improvement projects, and provide support to those delivering results for our clients. In particular, the role will be responsible for delivering the following key results:

 

Business improvement

Key result = Ideas and solutions for business improvements are identified and shared, and improvement projects with a timespan of 3-12 months are delivered on time and on budget. This will be achieved by identifying issues and areas for improvement, helping to shape strategic solutions alongside the Operations Director, and project managing the implementation of the solutions with the operations team.

 

Business operations and performance

Key result = Play a key role in the business operating efficiently and effectively to maximise profit by providing reports and advice that deliver the information needed to make short- and medium-term decisions. This will be achieved by monitoring profitability and financial performance, revenue forecasting, developing reporting tools and risk management.

 

Consulting team support

Key result = The consulting team has the tools, information, administrative support and systems they need to deliver the best results for their clients. This will be achieved by identifying improvements and implementing solutions that will streamline our service delivery, overseeing client support services, and coordinating and delegating consultant support requests among the operations team.

 

Team and culture

Key result = All staff are supported, their day-to-day needs are met by the business and everyone with managerial accountabilities has the tools they need to make their team as valuable as possible. This will be achieved by the delivery of human resources support and developing effective systems and reporting to assist the managers in the business.

 

Information technology and information management

Key result = IT is performing strongly to support the business and our information is creating value across the business. This will be achieved by managing the implementation of IT improvement projects, introducing new software and tools that manage data and information, and ensuring remote staff have a seamless working experience.

 

Value-adding management

Key result = The operations team is supported in their development and their delivery of administration, information and team support. This will be achieved by taking accountability for the results and work of three operations team members, adding value to their decision-making, overseeing workloads, and troubleshooting day-to-day operational issues and questions.

 

This role will suit professionals with the following skills and experience:

  • A background in administration management and/or operations management, at least 5 years at a senior level
  • Experience in the operations of a small to medium sized business (desirable)
  • A team- and relationship-focus while bringing energy, enthusiasm and initiative to each working day
  • Experience in project managing business projects, including effective planning, time/budget management, team management, delegation and quality control
  • Experience managing a small team
  • A progressive and creative thinker
  • A high level of attention to detail and strong organisational skills
  • Ability to develop strategic solutions across a timespan of up to 12 months
  • Ability to work in a fast paced environment with the flexibility to adapt to changing business demands

 

If you’re excited by this opportunity, your application should address the key result areas outlined and include a cover letter and CV addressed to Holly Sparrow, Operations Director, emailed to joinus@communikate.net.au

 

Applications close 9am Monday, 9 May 2016. Candidates should be available for interview during the week commencing 16 May 2016. The successful candidate should be available to commence work in early-mid June.

 

communikate et al is an award-winning agency that delivers marketing communications and digital services to grow, maintain and protect reputations to create healthy, thriving organisations. Celebrating our 21st year in 2016, we have a long history of delivering high quality, value for money results that have contributed to the success of the hundreds of businesses we’ve partnered with. We know we’re only as good as our team and we’re passionate about fostering a workplace culture that attracts and retains the best in the industry – for which we’ve been recognised nationally as an Employer of the Year finalist in the 2014 CommsCon Awards. We have offices in Adelaide and Brisbane and operate through a network of affiliates across Australia to service our nationally focused organisations.

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